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Fighting Corruption Within ZINWA

Fighting Corruption Within ZINWA

For Communities. For Development.

Our Commitment

At ZINWA (Zimbabwe National Water Authority), we are committed to upholding integrity, transparency, and accountability in all our operations. Corruption undermines development and public trust — that's why we have implemented clear measures to prevent, detect, and address any form of corruption within our organization.

16 Committee Members
7 Reporting Channels
100% Confidentiality
Cases Reported Cases Resolved

Measures to Fight Corruption

  • Integrity Committee: A 16-member committee established to receive, investigate, and oversee the management of corruption cases.
  • Regular Audits: Systematic internal and external audits to ensure compliance with ethical standards.
  • Staff Training: Comprehensive anti-corruption training for all employees.
  • Code of Conduct: Clear guidelines and policies promoting ethical behavior.
  • Reporting Platforms: We have created several secure and confidential channels for reporting suspected corruption:

Reporting Channels

  • NetOne Toll-Free: 08010227
  • TelOne Toll-Free: 08004518
  • NetOne Mobile: 0718 354 842
  • Econet Toll-Free: 08080689
  • Econet Mobile: 0779 902 491
  • Email: tipoffs@zinwa.co.zw
  • Suggestion Boxes: Installed at various ZINWA offices and stations

Confidentiality Guaranteed

All reports are treated with strict confidentiality. Individuals who report corruption will remain anonymous and have their identities protected under ZINWA's whistle-blower policies and applicable laws.

Help Us to Help You — Report Corruption Today!

Together, we can ensure that ZINWA continues to serve communities with transparency and integrity.

Services

  • Tariff Guide
  • Payment Options
  • Bulk Water Register 2025
  • Privacy Policy

Useful Links

  • MOA
  • ARDA
  • Cottco
  • ZFU
  • GMB
  • TIMB
  • AMA

Contact Info

  • Location

    Block 4 East, Celestial Park Borrowdale

  • WhatsApp Numbers

    +263 774 674 333
    +263 774 674 277

  • Email

    callcentre@zinwa.co.zw

Client Feedback Register

Here you can report any issues and make requests.

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